Top
Terms & Conditions – GreenDiscovery
fade
6388
page-template,page-template-full-width,page-template-full-width-php,page,page-id-6388,theme-voyagewp,mkd-core-1.2.1,mkdf-tours-1.4.1,woocommerce-no-js,greendiscovery-child-ver-1.0,voyage-ver-1.9,mkdf-smooth-scroll,mkdf-smooth-page-transitions,mkdf-ajax,mkdf-grid-1300,mkdf-blog-installed,mkdf-header-standard,mkdf-sticky-header-on-scroll-up,mkdf-default-mobile-header,mkdf-sticky-up-mobile-header,mkdf-dropdown-default,mkdf-light-header,mkdf-full-width-wide-menu,mkdf-fullscreen-search,mkdf-fullscreen-search-with-bg-image,mkdf-search-fade,mkdf-medium-title-text,wpb-js-composer js-comp-ver-6.0.3,vc_responsive

CURRENCY

All amounts mentioned in this website and quotation from Green Discovery Laos (GDL) agents are stated in US$, but sometimes calculated in other currencies like Lao Kip, Bath or Euro.

BOOKING

Guests will be deemed to have read these terms and conditions and have signed a sign in form which must be made directly between first party guest and Green Discovery Laos (GDL).
The booking with confirmation of number of participants is required before the trip departure. The list of participants’ names incl. title, (Ms., Mr.),passport numbers and their profession is needed to apply for the National Tourism permit as per Lao’s legislation.

To secure a booking, GDL requires a completed booking containing all relevant information detailed above by e-mail, telephone or fax.

Persons booking by e-mail, telephone or fax and agencies booking will be deemed to have read these terms and conditions. Signing a ‘booking form’ means that this terms and conditions are accepted by the client. A booking is accepted when we issue you a written confirmation of booking.

PAYMENT

The invoice will be issued subsequently to the confirmation of booking and participants’ details.

Payments can be made via credit card and incur a 3.1% surcharge, bank transfer, or cash. Account details will be given on the invoice. Note that the bank transferal fees are fully covered by the client agency.

50% deposit via bank transfer or credit card include 3.1% bank charge no later than 03 days prior to the first day of arrival date or 01 business day after your confirmation.

Balance must be paid on arrival by credit card or in cash.

In the event of a non-payment of the balance, we reserve the right to cancel services which are not covered by your deposit. Cancellation penalty will be incurred by customers

CANCELLATION (ALL SEASONS)

Due to the wide range of hotel cancellation policies, the following are our General Policies but upon your reservation request, a detailed cancellation policy of the hotel will be made available for your review.

    1. Less than 30 days prior to arrival date:
      • Full charges of first night from all rooms required will be applied
      • 25% charges from all services required except hotel will be applied
    2. Less than 15 days prior to arrival date:
      • Full charges of first night from all rooms required will be applied
      • 50% charges from all services required except hotel will be applied
    3. Cancellation less than 72 hours prior to the arrival date or no show:
      • Full charge from all services required will be applied

FLIGHT

Flight schedule and air fares are subject to be changed with no further notice.

In the event of cancellation after issuance of flight ticket, cancellation fee will be applied basing on policy of Airline Company required.

CHILDREN POLICY

  • 1 – 5 years old: free of charge (for tour only) with no supplement single
  • 5 – 10 years old: 25% discount (for tour only) with no supplement single
  • Over 10: full charge

FOC POLIC

We do not offer FOC.

CANCELLATION BY GREEN DISCOVERY LAOS

Green Discovery Laos reserves the right to cancel any trip departure due to reasons beyond its control (i.e.: natural disasters or political instability). In such a case Green Discovery Laos will refund monies received in full.

INSURANCE

All Green Discovery Laos rental buses, trucks are insured as commercial passenger vehicles. Insurance coverage does not extend when passengers have exited the vehicle.

Travel insurance is compulsory for all people traveling with Green Discovery Laos. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also advise cover against cancellation, curtailment and loss of luggage and personal effects.

The participants must be aware that during the course of the trip certain risks and dangers may occur, including but not limited to hazards of traveling on a mountain bicycle, white water raft, kayak, zip-lining, climbing a rock, caving in a motor vehicle. It may also involve accident or illness in remote places without facilities and caused by the forces of nature. The client agrees to assume all risks associated with the trip and agrees that no liability will be attached to the company or its outfitter, employees or agent, or to any member of the tour group. GDL accepts no liability in respect of death, personal injury, illness or delay of the passenger, or for any loss or damage to the property of participant during the course of the trip, however caused.

PASSPORTS AND VISAS

People must carry a valid passport and obtain the relevant visas when traveling with Green Discovery Laos Group. Green Discovery Laos can not accept responsibility if entry is denied to a country due to incorrect visa or passport documentation.

COMPLAINTS

If you have a complaint about your tour, you must make it known to your tour guide leader as soon as possible so that he/she is able to take appropriate action at the earliest opportunity. If you are not satisfied with our response and you feel your enjoyment of the tour will be significantly affected you should contact our manager at the location you are at and/or head office in Vientiane to discuss how we might best resolve the problem. If on return from your tour you remain unsatisfied you must notify us in writing within 30 days.

RESPONSIBILITY

When booking on a Green Discovery Laos tour, you understand that Green Discovery Laos runs adventure tours in Southeast Asia, where the standards of accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure development and medical facilities are not the same as you are used to at home, or would find on a conventional holiday. This type of holiday inherently involves a higher level of personal risk than a ‘conventional holiday’. GDL, Government of Laos and the National Tourism Authority cannot accept any responsibility for accidents, injuries, loss of personnel effects or death which you agree to fully assume. You understand that during the course of the tour certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability and the forces of nature. You agree to assume all risks associated with the journey to the maximum extent permitted by law.
You acknowledge that travel on a Green Discovery Laos tour requires a degree of flexibility, and understand that the itinerary, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Green Discovery Laos deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you, if the reason for any alteration is outside GDL control.
While traveling with Green Discovery Laos, agree to accept the authority of the leader or local operator at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Green Discovery Laos reserves the right to decline, accept, or retain any person as a member of the group at any time. You acknowledge that Green Discovery Laos contracts with a network of companies, government agencies and individuals throughout the country, to assist in the running of its tours. To the best of Green Discovery Laos’ knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, GDL will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviors of these third parties.
Green Discovery Laos Group will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited.

No employee, servant or agent of Green Discovery Laos has authority to alter these conditions.